lareinadecorazones: kirsty-not-kristy:amoxli:ok so I don’t usu reblog this stuff here but last y
lareinadecorazones: kirsty-not-kristy: amoxli: ok so I don’t usu reblog this stuff here but last year I had a horrible experience with an Airbnb host who threatened to bust my kneecaps, stalk me and murder me right? And not only did I GO TO THE POLICE before cancelling the reservation, but I also provided copies of that documentation to Airbnb customer service (I should mention after hunting down that number in the depths of the stupid internet and being on hold for an hour). Did they give me a refund for the months I’d paid in advance? No - they accused me of lying! A few weeks later in a fit of desperation, a coworker suggested I tweet to Airbnb. Ok. I have maybe 30 followers on Twitter, and didn’t really use it at the time, but I thought, fuck it. Nothing to lose now. I made a half assed attempt at an overly indignant tweet with plenty of capitalization, and you know what happened? Within the HOUR. It was taken down. I was DMed by a CSR. And I was given a FULL. REFUND. $1500 like THAT. I don’t know what kind of dystopic fucking reality we live in where police reports mean nothing and the PR value from a half assed tweet to 30 followers outweighs the safety of my kneecaps, but. Social media… Lesson learned, I guess. Rebooting this addition because holy shit??? As a Social Media Marketer, I’ll tell you it’s simply because bad social media reps will reach a larger audience and will immediately make the company look worse than a police report that probably won’t see the light of day. So companies will hop in and do whatever you need and then some to make PR nightmares like this go away (and not go viral). Such a shame that bad social lights a fire under companies’ asses more than the police will nowadays.Always report experiences this bad somewhere public to the social media accounts and tag them in it. Use hashtags, too, so they know it’s more public. Report it to the police, too, when applicable and tell the social account that you’ve involved the cops (whether the cops actually do anything or not).Don’t yell at the person running the social account, though. There’s a very good chance that they, like me, only work for an external marketing agency hired by the company you had the problem with. But, present the problem and REALLY highlight the importance of it, and (if they’re any kind of company) they will raise the red flags with the company involved and get it solved. -- source link